Disgusting Accounts Department

Went for a covid pcr test on 17 December 2021. At the Kenilworth Racecourse drive through testing station. I chose to pay upfront instead of having lancet submit to my medical aid. I paid via card to a YOCO machine and was not issued with any receipta. It’s been 2 months of numerous calls and emails trying to get an invoice out of their accounts department…with false promises after every single call!!!! Only last week one of the (better)consultants noticed that my account was billed to one of their clients….and not me!!!!! She promised I would get an amended statement, a week later, and I am still waiting!!! Judging by their absolutely shocking reviews and comments I expect their books to be completely messed up most likely with a touch of *******ion!!!!! All I am asking for is an invoice for the test that I paid for…..still charged me R200 more than I should of paid as wel!!!!