Disgusting 7-month billing delay and harassment from Lancet Tongaat for their own mistakes!

I am absolutely appalled by the sheer incompetence and lazy administration of Lancet Laboratories, specifically relating to the Tongaat branch. My son was admitted to the hospital back in March 2026, and only now—SEVEN MONTHS LATER—is Lancet aggressively harassing me for a payment of R2,284.30.

After spending hours dealing with Discovery Health myself, Discovery confirmed that they rejected the claim solely because Lancet's billing department used an incorrect practitioner restriction code when they submitted it. Lancet messed up their own paperwork, failed to monitor the rejection within the standard 4-month medical aid window, and is now trying to force a parent to pay out-of-pocket for their staff's operational failures!

If the Tongaat billing team cannot handle running a basic monthly age analysis on accounts, Lancet needs to look at their internal protocols and rehire competent staff instead of putting clients under unnecessary financial pressure. You guys are supposed to touch base on every single account every single month. But clearly you are hiring *********** people.

Discovery Health has now opened an internal exception request to fix Lancet's mess under Reference Number: ***. Discovery explicitly stated Lancet can contact them directly to resolve this.

Do NOT send me another threatening text message. Place an immediate administrative hold on account ***. I expect a senior manager to contact me immediately to confirm this account is frozen pending Discovery's exception payout. Completely unprofessional!