Disappointing Accounts Department

In July of this year, Lancet Labs had the audacity to claim that a significant amount was owed on my late wife's account. At that time, she reached out to them, explaining that she had been in touch with her medical aid provider, who explicitly requested a change to the ICD code for payment to be processed. This crucial information was communicated to Lancet multiple times, including through emails. Yet, despite this, they continued sending statements for additional tests without bothering to update the ICD codes.

Today, I contacted them again, and shockingly, they still haven't made the necessary changes. Now, instead of rectifying their mistakes and resubmitting the corrected invoice to the medical aid for payment, they want to pursue claims against my wife's estate. This is utterly unacceptable! Very disappointing.