VG
Vinothan G
1 reviews | Active since Jun 2019
13 Aug 2025, 16:02
Deplorable Service
We have been trying to get hold of an accounts manager since March 2025. We have sent emails and made numerous phone calls, only for the consultants in the call centre to tell us that the manager will call us back but no body does. It seems like Lancet Laboratories has *********** employees who cannot assist clients. I need a manager from accounts to contact me.
Helpful (0)
Replies (3)0
Replies (3)
Lancet's replyOfficial
15 Aug 2025, 10:50Good Day We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is ***. Regards, Lancet Laboratories.
Lancet's reply15 Aug 2025, 10:50
Official
Good Day We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is ***. Regards, Lancet Laboratories.
VG
Vinothan G's updateReviewer Update
15 Aug 2025, 16:42We would like to take this opportunit to compliment Melanie Assokom Bitang for her professional and efficient handling of my plight. If only all staff that I contacted at Lancet Account were as knowledgeabl and efficient as Melanie, I wouldn't of been placed under so much of pressure , anxiety taking into account the situation we are in, and there would of been no need for me to log the complaint on Hello Peter. Melanie Assokom Bitang is indeed an asset to Lancet Laboratories and to clients. She responded to my complaint within 24 hours and answered all our questions pertaining to our account with professionalism and knowledge. Once again thank you Melanie Assokom Bitang!
VG
Vinothan G's update15 Aug 2025, 16:42
Reviewer Update
We would like to take this opportunit to compliment Melanie Assokom Bitang for her professional and efficient handling of my plight. If only all staff that I contacted at Lancet Account were as knowledgeabl and efficient as Melanie, I wouldn't of been placed under so much of pressure , anxiety taking into account the situation we are in, and there would of been no need for me to log the complaint on Hello Peter. Melanie Assokom Bitang is indeed an asset to Lancet Laboratories and to clients. She responded to my complaint within 24 hours and answered all our questions pertaining to our account with professionalism and knowledge. Once again thank you Melanie Assokom Bitang!
Lancet's replyOfficial
20 Aug 2025, 13:17Good Day Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re committed to continually raising the bar in delivering diagnostic excellence. Regards, Lancet Laboratories.
Lancet's reply20 Aug 2025, 13:17
Official
Good Day Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re committed to continually raising the bar in delivering diagnostic excellence. Regards, Lancet Laboratories.