Delayed Urgent Blood Results

Hi there, <br> My wife is currently under fertility treatment and requires regular blood tests. The fertility clinic advised us not to use the Lenmed branch as they are always delayed. We therefore travelled from Lenasia in early morning traffic to have the test done at Lancet head office in Richmond, Auckland Park. We had the test which is clearly marked urgent at 7am. The Dr needs the result to adjust medication dosage. Lancet have been constantly contacted by the nurses at the clinic from the morning till now, with no luck. The treatment is extremely costly and it is highly unacceptable that someone in the medical field is so *********** that they cannot deliver results timeously. The receipt number is ***-8.