DEEPLY UNPROFESIONAL, *********** SERVICE AND UNACCEPTABLE TREATMENT OF A PAYING CUSTOMER

Extremely disappointing service and unacceptable treatment of a paying customer.

In April, I received an account from Lancet for my son's blood test for almost R3 000. I paid the account immediately and received acknowledgement that payment was received. Despite this I have repeatedly received threatening SMS messages claiming that the account remains unpaid and warning that it will be handed over for collection. Approximately two months ago, I called Lancet to resolve the matter. The operator checked their system, confirmed that payment had been received and assured me that she would remove the account from their outstanding accounts. Yet another SMS arrived a month later. I then called back and demanded to speak to a manager who again confirmed that the account had been paid in full, apologised for the inconvenience and promised to send me an updated statement reflecting a zero balance and promised me the matter would be resolved. No email was received and today I have received yet another threatening message. How can a company repeatedly acknowledge that an account has been paid yet continue to pursue the customer for payment and threaten action ? This is completely unacceptable. I have done everything required of me, paid promptly and provided proof of payment. I have also spent unnecessary time contacting Lancet on multiple occasions to correct what is clearly an internal inefficient failure. The fact that this has continued despite assurances from staff and management raises serious concerns about Lancet's billing systems and the way it treats its customers. I expect Lancet to correct its records IMMEDIATELY, stop all further demands and threats relating to this settled account and ensure that no adverse consequences arise from its repeated failure to resolve this matter. I expect a senior manager at Lancet to contact me directly, confirm that this account has been permanently cleared from their system and provide written confirmation that no further demands or payment or threats of collection action will be issues in respect of this paid account. Having now been forced to resort to HelloPeter to address a problem that Lancet has repeatedly acknowledged but failed to resolve, I can only describe this as pathetic, *********** and deeply unprofessional service. Customers who pay their accounts promptly should not have to endure repeated unjustified threats of collection action. Ampath seems the route to go!