HJ
Heidi J
1 reviews | Active since Feb 2018
30 Jun 2021, 08:52
Customer service???
Since leaving a review here, and asking for my issue to be resolved as it’s not possible on your App, I received the following message: Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is: *** Regards, Lancet Laboratories.
That was 5 days ago and I have not heard from, received an email or had the issue resolved at all. The problem persists with the error message as a Registration Error on the App. All I want to do is to be able to do is see my results.
Helpful (0)
Replies (3)0
Replies (3)
Lancet's replyOfficial
30 Jun 2021, 09:42Good day Heidi, thank you for bringing this to our attention, we has escalated to the relevant department. Alternatively, you may contact Client Services on *** for assistance with the mobile app. Regards, Lancet Laboratories.
Lancet's reply30 Jun 2021, 09:42
Official
Good day Heidi, thank you for bringing this to our attention, we has escalated to the relevant department. Alternatively, you may contact Client Services on *** for assistance with the mobile app. Regards, Lancet Laboratories.
HJ
Heidi J's updateReviewer Update
02 Jul 2021, 11:57Hi,
This is still completely unresolved, we are more than a week later, since my first review and absolutely nothing has changed. i.e I cannot access MY medical records, I have not contacted the client services, I feel they should fix the error on their side.
I’m tired of “this is being escalated” You have all my details, can it please be fixed?
Thank you.
This is still completely unresolved, we are more than a week later, since my first review and absolutely nothing has changed. i.e I cannot access MY medical records, I have not contacted the client services, I feel they should fix the error on their side.
I’m tired of “this is being escalated” You have all my details, can it please be fixed?
Thank you.
HJ
Heidi J's update02 Jul 2021, 11:57
Reviewer Update
Hi,
This is still completely unresolved, we are more than a week later, since my first review and absolutely nothing has changed. i.e I cannot access MY medical records, I have not contacted the client services, I feel they should fix the error on their side.
I’m tired of “this is being escalated” You have all my details, can it please be fixed?
Thank you.
This is still completely unresolved, we are more than a week later, since my first review and absolutely nothing has changed. i.e I cannot access MY medical records, I have not contacted the client services, I feel they should fix the error on their side.
I’m tired of “this is being escalated” You have all my details, can it please be fixed?
Thank you.
HJ
Heidi J's updateReviewer Update
02 Jul 2021, 17:28Update: Sachin called me this afternoon and with one email I was able to have my results available immediately. Thank you very much!!
HJ
Heidi J's update02 Jul 2021, 17:28
Reviewer Update
Update: Sachin called me this afternoon and with one email I was able to have my results available immediately. Thank you very much!!