Covid-19 testing fail

So, the last time I checked we are in a global pandemic and PEOPLE ARE DYING. I moved over from Lancet to Ampath a while ago due to Lancet's incompetence. When I started showing Covid symptoms last week, I responsibly rather went to the Lancet drive through for testing, than going into an Ampath. Lancet was exceptionally slow (please note we all understand it takes time and are considerate, but with taking this into consideration - Everyone in the queue were commenting on the unnecessarily slow pace.) The staff were rude and unhelpful too. My test was done last Wednesday, I STILL have not received any communication as to my test results. Luckily my aunt works at Pretoria East Hospital, and was able to pull my negative result. I called the call centre on 3 separate occasions and they all guaranteed me that I will receive my results via email and sms. This is so far beyond unacceptable, it does not need further elaboration. All I will say is: Go test at Ampath if at all possible - Each time I have received my results within 13 hours, the staff are extremely helpful and efficient.

It's shocking that people put their trust in such a "reputable" company, in such dire times. Many people don't have the ability to constantly contact the call centre - the results should be easily obtainable i.e - Sent via SMS/ EMAIL AS ADVISED!