Covid -19 Test

I went for a Covid-19 test at Dis-Chem Pavilion on Wednesday the 24th of June. I was told I would get my results by Friday the 26th or the latest Saturday the 27th.from Lancet. It is now Monday the 29th and I have tried numerous times throughout this morning to get hold of somebody there who can help me. All I get is the music and a long wait to no avail. I understand that they are under pressure with the amount of tests being processed but at least a courtesy sms to say just that.