Contact Center - Resolutions Case Administrator

<p><strong><em>I wrote Lancet on behalf of my parents who live off state pension and a small less than R2500 private pension fund to ask if they could consider writing the about R3000 they owe them off. Sending them proof of their monthly income and expenses. My folks try and pay R100 - R200 per month when they can. This is the kind of answers I get - DISGUSTING!</em></strong></p> <p><span style="text-decoration: underline;">FIRST RESPONSE</span></p> <p>Thank you for your e-mail.</p> <p> Kindly be advised that the patient will need to make the R200.00 payment as the patient is liable for any outstanding accounts that the medical aid does not settle. Should you have any questions or queries please feel free to contact us on the details provided below.</p> <p><strong><em>I send the detail again thinking maybe they did not understand or get the attachment.</em></strong></p> <p><span style="text-decoration: underline;">NEXT RESPONSE</span></p> <p>Thank you for your e-mail.</p> <p> We understand your app**** and sympathised.</p> <p> Kindly be advised that we can offer one of the following solutions</p> <p>1. Once of payment of R2700.00 in full settlement at the end of May.</p> <p>2. Or R2950.00 in (6) monthly payments of R491.00.</p> <p>Should you have any questions or queries please feel free to contact us on the details provided below.</p> <p><em><strong>I am now asking how the hell we are now offered a plan again...paying MORE a month??? Told them that we would have to go to the Medical Ombudsman now.</strong></em></p> <p><span style="text-decoration: underline;">THIRD RESPONSE</span></p> <p>Thank You for your e-mail.<br /> We regret that you are taking this route, however we have provided you with a satisfactory offer</p> <p>If you have any further questions or queries-please feel free to call our Contact Centre on the number provided below.</p> <p><em><strong>EXCUSE ME??! HOW IS THIS A SATISFACTORY OFFER - WE SYMPATHISED, AND NOW YOU NEED PAY MORE PER MONTH THAN BEFORE!!!!!?</strong></em></p> <p><em><strong>UNBELIEVABLE THAT A HUGE COMPANY LIKE LANCET CAN 'T ASSIST AN ELDERLY COUPLE BY RELIEVING THEM OF SUCH A SMALL DEBT. I HAVE TO WONDER IF THIS IS NOT CONSIDERED AS THEY ARE NOT PART OF THE PREVIOUS DISADVANTAGED PEOPLE.</strong></em></p> <p><em><strong>HOW MANY PEOPLE THAT BECOME UNREACHABLE’ S DEBT IS EVENTUALLY JUST WRITTEN OFF.???</strong></em></p> <p><em><strong>THEY HAVE BEEN PAYING WHAT THEY CAN AND IS ASKING FOR RELIEF, NOT JUST RUNNING AWAY LIKE SO MANY OTHER PEOPLE. </strong></em></p>