CH
Candice H

1 reviews | Active since Mar 2015

30 Aug 2016, 14:31

Complete and utter incompetence.

<p>I went for bloods a while back, same ones I got for every 3 - 6 months. </p> <p>The wrong ICD10 code was captured. I have now called about 4 times, with a couple emails to ask Lancet, to SIMPLY change the ICD10 code on the invoice. </p> <p>Lancet say they called the doctor to confirm? I called the doctors room, they say they have never had a call. </p> <p>So now, Discovery won't pay as it's the wrong code, and Lancet won't change it. </p> <p>Sort it out yourselves, I am not out of pocket and I am moving to AMPATH. </p>

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Replies (1)
Lancet
Lancet's reply31 Aug 2016, 12:23
Official

We apologise the unsatisfactory service. Please allow us to and a Manager will contact you shortly.

Regards,

SR

Best regards,