Complaint

Lancet billed me for an amount that my medical aid, Discovery, did not pay. My medical aid has advised me that I am also not liable for this amount as it is extremely over the scheme rates. I sent this to Lancet but they are not responding to the documentation I sent. Also, my husband is a patient on the account and I was asked for him to give consent to me as the gaurantor so I can have access to the account information. This was mailed to Lancet and yet every week when I call the call centre the consultant says they cannot find the documentation and then after over 10 minutes on the call, they find it and say they will escalate and get this finalised. I just called today, 14 March 2024 again with still no resolution. This is taking up my time and airtime and I still have no resolution. I need the following: 1. Lancet to respond to the medical aid advise and close this account as we are not liable for this. 2. Change the gaurantor details as per the consent email my husband sent through 3. The account reference is M***8