Commend the person that followed my query through!

I do have all the names off consultants that assisted the frustrating part was although they promised to get back, no one did, except for one person a year later.

My issue is that, do the consultants not check on previous cases created, after the 3rd call surely an escalation should have been forthcoming. Mind you I must admit their attitude, telephone mannerism is very much desired SECOND TO NONE, but sadly the run around for me overshadows there soft skills.

I tried asking to chat to the manager or supervisor, the answer was always the same NOT Available or in a meeting, I then went personally to a branch and spoke to the manager Moestard Karim, (forgive me if spelt incorrectly) who escalated the issue about 4 times, and each time he spoke to someone from your Johannesburg backoffice.

The person that called me was Melanie Assokom Bitang, who assured me it's been sorted, (never spoken to her prior)

I would still lov to know who escalated my issue, for resolution, to thank her/him for following through and their efficiency.