RC
Rachel C

1 reviews | Active since Dec 2009

15 Jun 2016, 09:37

Charged for someone else's blood tests

<p>On the 6th May I received a frantic call from our GP saying that he had received some alarmimg blood results from Lancet diagnosing that my daughter was diabetic. We were in a panic. However, after calling Lancet it was established that the blood taken was not my daughters! She had blood tested on the 17th and 25th April- not on the 5th May! Lancet accepted the mistake and identified that the patient had a similar name to my daughter - so they just billed our medical aid. I have been trying since them to get the claim reversed, but Lancet is refusing to pass a credit. Today (15th June) the update that I received is "the account Is still under investigation".</p> <p>This is since they have accepted that it was their error on the 6th May.</p> <p>They should be passing a credit to my medical aid (so my savings fund can be replenished). And sort out claiming from the right person - who they have identified. If I was that person - I would sue them for sharing private information and not reporting critical blood results timeously.</p>

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Replies (2)
Lancet
Lancet's reply15 Jun 2016, 13:14
Official

We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly.

Regards,

SR

Lancet
Lancet's reply25 Jun 2016, 08:30
Official

Dear Mrs Cooke

We sincerely apologise for the incorrect billing of the account to your Medical aid and regret the erroneous capturing of your details.

We have since, credited the account and have requested Discovery to reverse the amount from Lancet and re-imburse to your funds. Please see response received from Discovery on 23 June 2016:

Dear Client

Thank you for your email.

We have received your amended account request and will process this within the next 2-3 working days.

Your reference number is ********** 148.

Details of these claim/claims will reflect in your next Discovery Health claims statement/notification.

This is an automated message. Please do not reply to this message.

Kind regards

Discovery Health

Call Centre: ***

www.discovery.co.za

Please update us should you not receive the payment back into your Funds when you check you next Statement.

Kind regards

GM