Call centre Complaint

FOT ATTN: Call Centre Manager

Good day

I am typing this mail very unhappy, I called last week enquiring about a payment arrangement witch the call centre agent told me that it can be arranged undaughterly, now this morning we went for blood to be taken now the lady from accounts phoned me and told me that we cannot make such an arrangement the lab does not want to process it without a upfront payment, which I do not have that is why I requested the information about a payment arrangement, I am willing to sign a debit order form for the deduction of the costs of the blood over the next 6 months. I am very upset about the following below.

1. False information that was given by a consultant that did not know what he was talking about, and according to our conversation we went for the test. 2. Lancet not even willing to make a payment arrangement with me for the blood tests the blood is currently in a fridge at lancet Polokwane.

If you be so kind to comeback to me in this regards, please

Thanks