SH
Sunina H
1 reviews | Active since Feb 2012
15 Oct 2019, 10:52
Call Centre calls unecessarily.
I continuously get pointless calls from the call centre. They call every second day for payment despite a payment commitment date being given. Then once payment has been made they call to say they have received payment and then they call again 2 days later to say they have received payment. Now they call to ask if I want a statement.
A statement should be emailed once payment is received, there's no need for all the calls after payment.
If they stop wasting money on their call centre they could have better rates.
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Lancet's replyOfficial
15 Oct 2019, 11:08Good day Sunina
We acknowledge receipt of your query. We have escalated your complaint to our client services department to resolve. One of our client services representative will be in-contact with you as soon as possible.
Thank you
Regards
Disema
We acknowledge receipt of your query. We have escalated your complaint to our client services department to resolve. One of our client services representative will be in-contact with you as soon as possible.
Thank you
Regards
Disema
Lancet's reply15 Oct 2019, 11:08
Official
Good day Sunina
We acknowledge receipt of your query. We have escalated your complaint to our client services department to resolve. One of our client services representative will be in-contact with you as soon as possible.
Thank you
Regards
Disema
We acknowledge receipt of your query. We have escalated your complaint to our client services department to resolve. One of our client services representative will be in-contact with you as soon as possible.
Thank you
Regards
Disema