Billing Accounts and BAD Attitude

During September 2017 my daughter was admitted to hospital to and my regret Lancet was called to come draw blood from her. I received NUMERIOUS accounts from them telling me that my account is outstanding and every time I phone them to tell them that my medical aid paid everything except one line for R43.60 because they are waiting for a “pathology request note required from the laboratory for code to be processed”. So I asked them every time that I phoned to please send it to the medical aid then they tell me "o sorry mam our system only updates once a month". I even sent them proof! Today 11.01.2018 I received and sms again for the R43.60 so I phoned them AGAIN speaking to a guy named "Norm" so this dude tells me that the medical aid has access to the lab paperwork and that I must send it to them, I told him that I can and will not send it to them because this is a technical issue between Lancet and my medical aid. This guy has put me on hold and all of the sudden I heard ' o well this is interesting" whatever that was I wouldn't know (very unprofessional) then he very rude and arrogantly told me that medical aid has access and he does not have an email address to send it to the medical aid SERIOUSLY????? I asked a number for the head office and he rudely said " THIS IS THE HEAD OFFICE MAM" So I asked to the superior so he said "Well hold on" and I held on listening to the pathetic music and eventually I hanged the phone up. I just wonder if they even think that all this calling and waiting costs me money. THIS IS PATHETIC to say the least!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Please train your people to know how to do their work and stop hesitating when asked a question that is just called professionalism, also to show respect and be less arrogant!