1 reviews | Active since Jul 2011
Being harassed for payment despite arrangement!
Mark Potgieter is dealing with my Medical Aid query<br> <br> Despite his numerous emails & apologies, I am still being harassed See below email from Mark<br> <br> From: Mark Potgieter [Email Removed] <br> Sent: 04 August 2015 04:02 PM<br> To: Vermeulen, Colin<br> Subject: RE: Amended claim <br> <br> Hi Mr. Vermeulen,<br> <br> Thank you very much for your email.<br> <br> Kindly be informed that the calls are system generated if the patients account has an outstanding amount. Please note that only once the account reflects a zero balance, it gets unloaded from the dialer system. <br> <br> I have since contacted the medical aid who has informed that the claim is still under review. <br> <br> I do apologize on behalf of Lancet for any inconvenience that may been caused. <br>
We apologise for the insistent communication in spite of your contact with us and your medical aid.
Unfortunately, the communication is automatically generated based on the Status/Age of the Account. However, we will place these accounts on HOLD for 30 days.
We note that the ICD10 code required for the payment of these accounts, were omitted from the Lab Request forms. (please refer to account for service rendered to Marguerite on 16 July 2015 that has been rejected by your medical aid as Maximum Benefits exhausted ).
Should you need any further assistance, please do not hesitate to contact us.
Kind regards
GM
We apologise for the insistent communication in spite of your contact with us and your medical aid.
Unfortunately, the communication is automatically generated based on the Status/Age of the Account. However, we will place these accounts on HOLD for 30 days.
We note that the ICD10 code required for the payment of these accounts, were omitted from the Lab Request forms. (please refer to account for service rendered to Marguerite on 16 July 2015 that has been rejected by your medical aid as Maximum Benefits exhausted ).
Should you need any further assistance, please do not hesitate to contact us.
Kind regards
GM