********* behavior

Been to Lancet at Mount Edgecombe on 14/4/2023 @12.58 pm for INR blood test. Walked in ,there was a male clerk named Shanil taking down details of a patient .There were 5 more patients other than me and the patient st the desk waiting .The clerk finished with the patient ,looked at me and carried on doing other administrative functions. I waited approx. 15 minutes all the while expecting to be called for my details. The clerk named Shanil glanced at me occasionally, not asking me if I needed assistance but busy carrying on with what he was doing and talking to the other workers. Another patient came in who was asked to sit down and his details were taken down by another clerk.i waited for that clerk to finish before telling them that I had been here before that patient . The clerk said that the patient was at risk of a heart attack therefore he was being given priority. I told him that this should have been communicated to the other patients before . He then started apologizing profusely whereupon I just turned and left to use the services of Ampath Lab where I was done within 15 minutes. Your staff should realise the importance of customer service ,courtesy and effective communication .I will not be returning to Lancet .