Bad service

The worst experience I ever had, first they handed me over to debt collectors after we submitted my husband's IOD forms telling me I have to follow up pay first and then claim the money back from Workmans comp, they do not follow up on claims not paid, second there is a short payment on my husband's hospital bill for a Pvt admission, keep on getti g sms's, when you call it is the call centre and the back office works with accounts, but they do not follow up on non or short paid accounts, but it seems like you cannot speak to them, does Lancet have a Credit control department who follows up with medical aids, according to the call centre they not allowed to speak to my medical aid! I myself works in Credit control and we speak to medical aids on a daily basis. This is the worst service and will refuse that any tests are done via Lancet ever again