Bad Service

The service we’ve received from Lancet’s Accounts Department has been absolutely appalling. On the day of my procedure, my husband clearly informed them that he would be responsible for the account, as I was the patient. Despite this, they have now handed me over to a debt collection agency.

My husband tried to follow up — after holding for 15 minutes, the call was cut off, and it took four attempts before he finally managed to speak to someone. Now, they’re telling us that it’s our responsibility to contact the debt collection agency to have the file removed from my name, even though my husband will settle the account directly with Lancet. This is absolutely ridiculous.