Bad service at Lancet

On the 21st of August 2021, I drove to Lancet drive through Covid-19 testing centre located at Sonpark, Mbombela. Upon arrival a lady assisted me to fill a form with my details. I made payment and she said I should wait for results via SMS. I left the centre and results didn't come through untill I called them on the 28th of August 2021 in the morning. I was told that they only send results via SMS or email if I choose to receive via email. In my case apparently I chose to receive results via SMS and my cell number was not completed. I asked them that since You had my email address why did you not email me to notify that I didn't have my cell number on the form or to ask if maybe you should send my results via email? The lady was rude on the line and treated me like ......... I still believe it was their responsibility to ensure that the form is completed accurately for two reasons, firstly I was sick when I went to the centre and secondly it's their form which I had to fill. When you give a person a form to fill You must ensure it's completed correctly especially if the person is sick. I think they should refund me.