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Martie L

1 reviews | Active since Aug 2019

17 Sept 2021, 11:15

BAD SERVICE

<div>Good Afternoon

I am writing this e mail with much frustration.

I went for a Covid Test on the 16 August 2021 @ the Glynwood Hospital in Benoni.

All forms was completed before the test was done. Please note that I have the referral letter with me as I was told they don’t need it.

The medical aid rejected the claim as the wrong practice number and ICD10 codes was used and practice number

Nearly a month down the line I don’t know how many phone calls this matter is still not resolved

Promises that they will correct the claim and e mail it to me to re-submit to my medical aid does not happen

Who will be responsible for this account if the medical aid does not pay it (I will not be held responsible for a mistake done by Lancet)</div>

0
Replies (4)
Lancet
Lancet's reply17 Sept 2021, 11:43
Official
Good day, thank you for bringing this to our attention. Kindly provide more information and confirm if you prefer to direct message or email us with your personal details so that we can initiate the customer complaint resolution process. Regards, Lancet Laboratories. 

ML
Martie L's update17 Sept 2021, 11:56
Reviewer Update
How many times do I need to give my personal details please phone me on my number on your system
Lancet
Lancet's reply17 Sept 2021, 13:22
Official
Good day, kindly note that we were able to retrieve your information through your first and last name. We have escalated the matter. Your reference number is: 2 5 2 3 6 4 5. Regards, Lancet Laboratories.  

 

ML
Martie L's update17 Sept 2021, 13:35
Reviewer Update
You keep on telling me the same thing for a month now