Bad service

<p>Last week Monday I was making an Internet transfer and my attempts failed several times, as I got reference number errors.</p> <p>I tried loading backing details manually as well as choice the company search and got the same result.</p> <p>I called the call centre and they weren't much help, however they did suggest that I may have had the beneficiary loaded already. </p> <p> </p> <p>After struggling again, I retried the evening and used the company search on my mobile app and made the payment. I set it up to send the confirmation via email to ********** <p> </p> <p>I was called back regarding the complaint I did, I advised them on a few occasions that payment made and to update records. I also enquired at lancet Cresta Mall and they put me through to accounts on the telephone. The consultatant was advised of the payment. They made a "note".</p> <p>I emailed again today saying payment please check and confirm. </p> <p> </p> <p>I then get a call this afternoon askig for payment, as I was upset I told the agent to ensure this sorted out immediately. Else I would complain on here.</p> <p>I also completed a contact me on the head office site to complain and this is total BS. Check your bank records for 1034.30 as this is NOT in my account, and if I get one more regarding payment I will take this to the Complaints Commission!!!!</p>