Bad Driveers & Overall Employees with bad attitudes. Entitled

On Tuesday 13 December 2022, a Nissan NP200 bakkie(white), REG KP14HTGP skipped a stop street and almost caused a collision with my vehicle. He then proceeded to skip multiple stop streets. I called Lancet on ***. I explained to the person who answered I would like to log a call for one of their vehicles driving badly. The person advised me I should log it with Customer service and transferred me. I then spoke to Sandile. Sandile took down all the details. Minutes later I received a call back from Sandile, who advised me that I need to speak to someone and transferred me to a lady. The lady explained to me that I need to contact Florida as this vehicle is on the West Rand. She then transferred me. The person who assisted me at Flora said she would put me through to the manager at collections. The call came back and the lasy advised me that the Supervisor has left for the day already, but she will call me first thing in the morning. On 14 December just after 4 pm I still have not heard a word so I called again. A lady at collections answered the call and when I explained the issue, she said the manager is afternoon off. I said, that's nice. Seems like she is off every afternoon. I then asked if I can speak to this lady's (Charlene) manager. She then told me that she just said the lady already left. I said no, listen properly. I asked for this manager's managers. I am then told the managers manager is sick. So one is afternoon off, while the other is sick. So she advised me that the Managers manager is Johan Engelbrecht. I then ask to speak to Mr Engelbrechts manager. Apparently there is no such thing as his manager. I am then advised to speak to Customer service. The more I explain this is where I started and was advised by them they do not deal with it the more she said I must. So yes, I got fed up and dropped the call. I then call the so called customer service line(the one I called yesterday) and request to speak to Sandile. I get transferred, but to my surprise another arrogant entitled Lancet employee(Kuluselo). She asks me who I am. So i give her ma name. She asks me where am I phoning from, I say my house. Why are they blocking calls. I explain to her that I do not feel like explaining myself again and that is why I want to speak to him. She proceeds to drop the call in my ear. That is Lancet for you. Not my first bad encounter and probably not my last. If this is how you feel about customer service then I don't know.