Bad customer service Lancet Laboratories Accounts Department

Bad customer service from Lancet Laboratories accounts department. Today being the 1st September 2022. I called Lancet Laboratories accounts over five separate times today for a total of over fifty minutes between 08h00 and 10h00 to get account statements and blood results. For the lifeblood of the company, the collection of money, the agents were extremely unprofessional. 1st time: 08h05, 20 minutes. Spoke to Nicolene who sent only half the results. Two sets of results instead of five 2nd time: 08h39, 4 minutes. Spoke to Nikita. 3rd time: 08h52, 4 minutes. Spoke to Nazeer who didn't want to talk to me and transferred me to Vilnaar. 4th time: 08h56, 15 minutes. Spoke to Dianna. 5th time: 09h41, 12 minutes. Requested the supervisor. Spoke to Kaya the supervisor. Explained to him the bad service I received from Lancet Laboratories call centre agent Nazeer who didn't assist me and transferred me to Vilnaar. Told Kaya the supervisor to investigate and call me at 14h35 or I will report the issue. Kaya the supervisor did not call me with an explanation. The only two people who assisted me were Ishania Ramdin and Dianna. Well done ladies. Kindly investigate the poor service.