TK
Thando K

1 reviews | Active since Aug 2019

26 Jan 2021, 14:28

Bad customer service

Poor customer service by Botshelong hospital Lancet testing center, stood outside for more than 45 minutes with no one to assist or alert us. I had to call LANCET head office to get assistance. Such an unacceptable service. I had to walk around the hospital and opened a labour ward from behind which that exposed the newborns to danger.

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Replies (2)
Lancet
Lancet's reply27 Jan 2021, 12:57
Official
Good Day Thando Thank you for bringing this to our attention. Please note we have logged a customer complaint to have your views addressed and we have escalated to the regionals to assist. Regards Lancet Laboratories.
Lancet
Lancet's reply27 Jan 2021, 12:57
Official
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