Bad Attitude
<p>Lancet lab at Mulburton Hospital, we had to wait an hour, to served, while other people from the doctors at Mulborton Hospital were serviced beofre us. We were refered by doctor as well, jsut not from Mulborton Hospital. I complained a few times, but Mashudu kept telling me that I was lying, and that I wasnt sitting there for that long. When I asked her to atleast apologise, she then said she is in admin and not a nurse, isnt she emmpaloyed by Lancet? must she provide a service? I think waiting an hour for bloods to be pulled is too much especially since there was no other clients when we walked in. </p>
We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly.
Regards,
SR
We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly.
Regards,
SR
Dear Miss Ndaba
We sincerely apologise that you were dis-satisfied with our services at Mulbarton Laboratory.
We have investigated with the relevant staff and, it seems that there was some information on the Lab form that was vague and needed ratification by the Doctor. Whilst the sister was trying to contact the doctor (he was in consultation), other patients were attended to.
It seems that the shortfall on our side was that the Sister did not keep you informed on the reason for the delay. I am sure had she advised you, you would have accepted the delay.
We will ensure that corrective measures are taken so that similar issues are not repeated.
Please accept our sincerest apologies for this dis-service.
Warm regards
GM
Dear Miss Ndaba
We sincerely apologise that you were dis-satisfied with our services at Mulbarton Laboratory.
We have investigated with the relevant staff and, it seems that there was some information on the Lab form that was vague and needed ratification by the Doctor. Whilst the sister was trying to contact the doctor (he was in consultation), other patients were attended to.
It seems that the shortfall on our side was that the Sister did not keep you informed on the reason for the delay. I am sure had she advised you, you would have accepted the delay.
We will ensure that corrective measures are taken so that similar issues are not repeated.
Please accept our sincerest apologies for this dis-service.
Warm regards
GM