IN
Itsme N

1 reviews | Active since Jul 2013

10 Mar 2016, 11:41

Awful service

There are so many HP complaints for similar issues that I am probably wasting my time writing this.<br> On 19 Feb I went for a blood test which I paid for in cash as I went on my own accord. On 24 Feb I was in casualties where the Dr called Lancet again for blood tests. My medical aid does pay for certain blood tests, but Lancet didn't even make the effort to add my M.A. details and just sent it through as private. Now I have been getting non stop calls and emails. When I answer, nobody speaks, eventually the 9th time the same nr phoned someone spoke. All from Lancet. This amount is also MORE than what I paid the first time. Your codes and \captured as\" has no bearing on me, I don't want to pay more, full stop.<br> I have given up as I saw how often and how quickly you hand people over to ITC so I tried to pay today. The acc nr is invalid and Nedbank suggested using a bank approved beneficiary. When I do a msg pops up saying Narrative Invalid. You waste my time over and over again. How can I get rid of you people and get this done?<br> I will NEVER go to Lancet again and I will tell everybody about the awful treatment and service experienced. They can actually come read for themselves on HP..."

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Replies (1)
Lancet
Lancet's reply10 Mar 2016, 11:47
Official
Hello CN20,

We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly.

Regards SR