PJ
Pierre J
1 reviews | Active since Feb 2014
03 Apr 2021, 18:37
Avoid Lancet Laboratories at Arum Place, Somerset Mediclinic for PCR Tests
We needed PCR tests to travel on a Saturday, and phoned Lancet laboratories helpline to enquire if these could be done at Arum Place at the Mediclinic in Somerset West, and were assured that they are open. As we were nervous I went to Lancet in person to confirm on Friday and was told that they do not perform PCR tests on Saturdays because ¨if we do it for one person we have to do it for everybody¨, so they referred me to Pathcare (who was brilliant!). Of course I did not mention that I was a doctor. Good service does not need titles.
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Replies (1)Lancet's replyOfficial
07 Apr 2021, 12:48Dear Dr Jordaan Thank you for bringing this to our attention. Please note we have logged a customer complaint to have your concerns address reference 2 4 8 5 3 4 1. We sincerely apologise for any inconvenience caused and will investigate further. Regards Lancet Laboratories.
Lancet's reply07 Apr 2021, 12:48
Official
Dear Dr Jordaan Thank you for bringing this to our attention. Please note we have logged a customer complaint to have your concerns address reference 2 4 8 5 3 4 1. We sincerely apologise for any inconvenience caused and will investigate further. Regards Lancet Laboratories.
