APPALLING SERVICE FROM BACK OFFICE !!

APPALLING SERVICE !!

I had a Covid test on the 8th December 2020. All very convenient at a drive-in facility manned by Lancet in Nelspruit. It took about 3 minutes and I paid cash R 850 and gave my medical aid details and Id. Here the nightmare began !! To try and claim back the R850 from Discovery !! The invoice from Lancet submitted was riddled with errors which were rectified painstakingly one by one over the months. We now have a invoice from Lancet accounts department without the referring Doctor's name and practice number. I initially consulted a Discovery on line doctor and all theses documents ...including path lab documents from the doctor emailed over and over. Do the accounts staff not know what details are required by the medical aid to execute successful refunds ? I would have thought this would be elementary ?? We have called and called and have emailed over and over. We are informed " it goes to the back office " ! We are convinced that the " back office " is a deep black hole where all complaints are thrown into and burned !! This claim for has been rejected about 5 or 6 times now and is about to expire with Discovery. Your explanation on the above would be interesting. My husband and I will never darken the doors of a Lancet lab ever again. I think we have spent R 850 on trying to claim back R 850 !! Main member...H.Baumgart. Discovery.