EG
Edgar G
1 reviews | Active since Aug 2015
06 Jun 2026, 09:19
Antiquated communication practices and refusal to give results
My wife received an SMS with links for account payment, I requested an email (from callcentre email) to confirm so that we can be sure it's not a ****, they did not bother to reply. Its 2026 why send an SMS??? When you have the email address, and why not bother to reply?? When my wife requested a copy of the report they refused to give it to her saying that she needs to get if from the Doctor, why, is he paying for the tests???
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Lancet's replyOfficial
08 Jun 2026, 11:35Good Day Edgar
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that results are made available on the mobile app and we have escalated your query to the accounts department to investigate and address. Your reference number is ***. Regards, Lancet Laboratories.
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that results are made available on the mobile app and we have escalated your query to the accounts department to investigate and address. Your reference number is ***. Regards, Lancet Laboratories.
Lancet's reply08 Jun 2026, 11:35
Official
Good Day Edgar
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that results are made available on the mobile app and we have escalated your query to the accounts department to investigate and address. Your reference number is ***. Regards, Lancet Laboratories.
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that results are made available on the mobile app and we have escalated your query to the accounts department to investigate and address. Your reference number is ***. Regards, Lancet Laboratories.