*********** and thieving

This company does not send out statements/invoices for accounts. One then gets handed over to collection services for short payments from the medical aid. After payment I got two further calls for outstanding amounts. The payment was made based on the statement and autopayment link provided by them. When trying to discuss the issue I was twice placed on hold for until the calls eventually dropped. The staff is totally unhelpful. This morning we were told that the statement provided includes a credit from 2023 which was offset against the balance. This should not have been done because it is owed to the medical aid and not me. So, Lancet is now sitting with a credit on my account which they have not refunded to the medical aid in two years. What a bunch *******