Amending their own mistakes.

Lancet have been emailing me DAILY for payment. My medical aid refused payment due to wrong dependent code used. I eventually made the payment +-R3500. I phoned them to ammend the dependent code and send me the statement so I can claim my money back from the medical aid. The first time I requested this was on 13 June. It has almost been a month since with numourus phone calls in between. All resulting to the same"I will follow up with my supervisor/team leader amd email the statement when ready.

I don't understand who is not doing their job the person(s) (I have spoken to different people during my many attempts) answering the call or the supervisors/team leaders.

Also amazing how they can do their work when it comes to their money but it seems less important when it is the patients money.