Almost month later and still waiting for the correct statement for the medical aid to refund me

A call was logged with lance on 22 December to change the code on my statement so that my medical aid to refund me. To date I have not received an updated statement with the correct. Whenever I phone their call centre I deal with a different person and have to explain the same thing over and over again - and still get no help. It is so frustrating dealing with lancet. Worse experience ever. However they are very quick to harass customer when they are owed but dont are to help when the medical aid need to pay the customer. I will never pay cash for any tests I do with so that they can send the correct code directly to the medical aid