Accounts Department Hands Over Faithful Payers

Deeply frustrated with Lancet’s accounts department. Despite making monthly payments, I have been handed over for collection. Twice, I was assured by the call center that my issue had been corrected, yet I continue to receive messages from SCS collections. The latest one reads, "Your persistence to ignore our urgent request on your Lancet laboratories account has now resulted in your account being escalated for further action." Why can they not resolve this?! This is infuriating and unacceptable for a faithful payer. Lancet needs to improve their processes and communication URGENTLY.