Accounts Department Failure

Wow your Accounts Department clearly cannot check records, rude agent calling the patient instead of the guarantor for an amount of R113.40 outstanding from September 2024 which was paid by my medical aid on the 18th September but the statement conveniently ends on the 2-September. Previously advised you to update your records not to mention on the lab form it has a section "Person responsible for the Account" which needs to be completed. Trust me if it were not for the staff at the Lancet sites and the Sisters I would not use your services. I have emailed you this morning and await a full statement of account.