*********** accounts department

Reading through the various complaints about Lance's accounts/admin team, its clear that the staff are poorly trained, and wholly ***********.

My dad passed on in January 2024, and all the attending doctors, specialists etc submitted their claims/ invoices and were promptly paid by his medical aid. GAP cover settled those that fell in their scope.

Lancet staff, it appears, were fast asleep and only submitted their claims many months later. By now the medical aid and gap cover had been canceled as is the norm.

I informed Lancet that my dad had passed on, and their, via their own delay, had submitted claims after the period of cover. They then said that their "late estate" department will "take care of the account", after I submit a few documents which I did.

I only hear from them months later again, requesting the same documents, which was successfully sent, but they deny receiving them. So I hesitantly resent and it is acknowledged as received.

I assume all is sorted, but no it isn't. Now they hand me over to a collections agency, yet their "late estates" department was handling the matter.

They have been utterly unprofessional in their timekeeping and handling of this matter, being dishonest and tardy, and I certainly don't appreciate their tactics, when clearly they are not doing their jobs properly