Accounts Department

I am extremely frustrated with the ongoing issues regarding my account. Despite requesting a statement for over a year, I have now been handed over for an account that I firmly believe has been paid. All I have asked for is a statement to verify where my payment has been allocated, yet I have received no resolution.

I fail to understand why obtaining a simple account statement is proving to be so difficult. Additionally, I have noticed that I am listed in your system twice under the same ID number but with different surnames—this is a serious administrative error that needs urgent correction.

Furthermore, your billing system appears highly inefficient. Assigning a different reference number for every test conducted creates unnecessary confusion and complications. This process urgently needs to be reviewed and improved.

I expect prompt feedback on this matter and a resolution without further delays. Please provide the requested statement and address these administrative errors as soon as possible.