1 reviews | Active since May 2015
ACCOUNT STILL NOT SORTED SINCE MAY 2017
<p>Lancet double billed my blood test that was done in May. It took them WEEKS to reverse the second incorrect billing. But guess what once again the reversal was done incorrectly and now I am once again held responsible for the outstanding fess that the medical aid did not pay. I am so over the INCOMPETANT accounts department. the one after the other "manager/supervisor" told me they would keep me posted. yet today I recieved 2 messages telling me I am liable for the outstanding amount. I will NOT pay the amount. If the second ********** transaction was not put through there would never have been this issue to start off with as Discovery orignally paid the amount.</p>
response emailed on 22 July:
We sincerely apologise for the manner in which we have handled your accounts and regret the duplicate billing of tests that were claimed from Discovery.
Fortunately, the duplicate amount has been reversed by Discovery and amendment has been effected on the billing. As a gesture of goodwill, we will write off the amount of R265.80 for the TSH that is not normally covered by Discovery without a motivation from your Doctor.
An amended account reflecting all adjustments will follow shortly.
We trust this is in order.
Warm regards
response emailed on 22 July:
We sincerely apologise for the manner in which we have handled your accounts and regret the duplicate billing of tests that were claimed from Discovery.
Fortunately, the duplicate amount has been reversed by Discovery and amendment has been effected on the billing. As a gesture of goodwill, we will write off the amount of R265.80 for the TSH that is not normally covered by Discovery without a motivation from your Doctor.
An amended account reflecting all adjustments will follow shortly.
We trust this is in order.
Warm regards