1 reviews | Active since Jan 2012
Account problem
I called today to enquire about my latest account related to recent blood testing done [claim rejected by medical aid] and to pay this account.
I've been told that there's an account from Sep 2024 that hasn't been paid yet? I did pay for that account amount of R545.60 on 28 Sep 2024? I don't understand how such an amount hasn't been reflected on your record since this is the 10 time I still receive emails and SMSs re an account that has been fully paid.? I always call Lancet to settle payment upon the outcome of the medical aid claim received and been keeping a clean records, but this is insane.
I am requesting a statement confirming that that account is paid in full otherwise I won't be able to proceed with the new account payment fearing the worst = cumulative interest!!
I can't keep referring patients if this is continue - why they should suffer??
Thank you for bringing this to our attention. We are so sorry to hear that you have been having a negative experience with us. Please note that we have escalated your query to the accounts team to investigate and address ***.
Regards
Lancet Laboratories
Thank you for bringing this to our attention. We are so sorry to hear that you have been having a negative experience with us. Please note that we have escalated your query to the accounts team to investigate and address ***.
Regards
Lancet Laboratories
The resolution process was handled with professionalism, courtesy, and respect. Within a short time, the accounts team thoroughly investigated the discrepancy and ensured that my payment was accurately recorded. They even followed up to confirm my satisfaction, demonstrating a high level of customer care and accountability.
It’s reassuring to know that Lancet Laboratories values its customers and goes the extra mile to resolve issues in such a seamless manner. Their commitment to service excellence has restored my confidence, and I highly commend their team for this exceptional experience. Thank you, Lancet, for your diligence and dedication to patient care.
,
Prof. Irhuma
The resolution process was handled with professionalism, courtesy, and respect. Within a short time, the accounts team thoroughly investigated the discrepancy and ensured that my payment was accurately recorded. They even followed up to confirm my satisfaction, demonstrating a high level of customer care and accountability.
It’s reassuring to know that Lancet Laboratories values its customers and goes the extra mile to resolve issues in such a seamless manner. Their commitment to service excellence has restored my confidence, and I highly commend their team for this exceptional experience. Thank you, Lancet, for your diligence and dedication to patient care.
,
Prof. Irhuma