Account - Pensioner

My mother (a pensioner) had an open hart surgery early 2015. <br> Lancet keep on phoning and harassing her for payment that was not made by the Medical Aid and insisted that she pay a large amount of money every month.<br> My mother pay small amounts every month and they still phone her even after some payments has been made. <br> I had a look at the account and ask Lancet for a discount as my mother is a pensioner and is battling to pay the account. <br> Lancet insisted that my mother pay the full account in one term in order for them to give her a discount (of less than 1.5% of the full account) If she can't pay all the money at once then no discount would be allowed. <br> I then further investigate this account and phone the Medical Aid myself only to discover that Lancet submitted the account with the wrong ICD 10 codes. The Medical aid send it back and Lancet submitted it AGAIN with still the wrong ICD10 codes. <br> My mother really battled to pay this account and had made payments every month BUT the Medical Aid would have paid for this if Lancet had only submitted the correct account. <br> I find it disgusting that Lancet have NO mercy on a pensioner while the problem actually lies with Lancet.