Account payment requested after 3 days?
A sample was sent through to Lancet on 22/04/2016 and I received the statement on 3/03/2016 (ie THREE days ago). I just received a call from Lancet requesting for the payment to be made or my account would be handed to external debt collectors for collection if not paid within 30 days. Not sure if that is 30 days after the appointment or 30 days after the date the statement was received. Either way, I don't think this is great client service. I have received your statement, I will be paying the account in full as soon as possible but I don't think you should expect this WITHIN three days of sending the statement.
We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly.
Regards,
SR
We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly.
Regards,
SR
Dear Mrs Munnik
We sincerely apologise that you are dis-satisfied with our service and in particular, that you received a call demanding for payment soon after your Tests.
As much as our policy is 30 days (from date of Service), we are obliged to help our customers in ensuring that a reasonable time is given to make payment. We have listened to the call and confirm that the consultants is fairly new and have mistakenly informed you that the account will be handed over after 30 days. We sincerely regret this error and confirm that further Training will be done to ensure that our customers are not mis-informed.
We thank you for your payment that was made and trust this is in order.
Kind regards
GM
Dear Mrs Munnik
We sincerely apologise that you are dis-satisfied with our service and in particular, that you received a call demanding for payment soon after your Tests.
As much as our policy is 30 days (from date of Service), we are obliged to help our customers in ensuring that a reasonable time is given to make payment. We have listened to the call and confirm that the consultants is fairly new and have mistakenly informed you that the account will be handed over after 30 days. We sincerely regret this error and confirm that further Training will be done to ensure that our customers are not mis-informed.
We thank you for your payment that was made and trust this is in order.
Kind regards
GM