Account Paid, Proof Sent Repeatedly – Issue Still Not Resolved

I have had a very frustrating, rollercoaster experience with my Lancet account. I was handed over to the ITC department for an outstanding balance, despite the fact that I never received any emailed invoices until almost a year later, when I suddenly started receiving SMS notifications.

I have since paid the outstanding amount, however the payment was made using an incorrect reference number. I immediately contacted Customer Services and the ITC department to resolve this. I have emailed my proof of payment to the call centre as well as the ITC email address. Unfortunately, the payment has still not been allocated, even though it was made in December.

This morning I received yet another call advising that the account is still outstanding. I have once again sent the proof of payment via email and WhatsApp. I am extremely frustrated by the ongoing spam calls and SMS messages and am hoping this matter will finally be resolved as soon as possible.