1 reviews | Active since Jul 2011
Account not overdue
My bill is a week old and I am receiving messages twice a day, to tell me to pay my account.<br> I called in and told Lancet I will pay the account at the end of the month.<br> Still, I am getting these messages by sms and email.<br> I called in today and spoke to Reg...he could not care less that I will take my business away from them after 6 years, which amounts to about R6000 per year.<br> If you have had the same service, change to another Pathology Lab
We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly.
Regards SR
We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly.
Regards SR
Dear Mr Janse van Rensburg
Firstly we apologise for the late response to your complaint. Due to HP’s web-site being under construction, we were unable to access your post.
We sincerely apologise for the manner in which we have managed your account. Whilst the consultant did record your commitment to pay the amount at the end of month, he failed to place the account on HOLD to ensure you do not receive any contrary correspondence.
We also regret the insensitivity with “Reg”. Our accounts
We thank you for your payment. Should you need any further information or assistance, please do not hesitate to contact me directly.
Kind regards
GM
Dear Mr Janse van Rensburg
Firstly we apologise for the late response to your complaint. Due to HP’s web-site being under construction, we were unable to access your post.
We sincerely apologise for the manner in which we have managed your account. Whilst the consultant did record your commitment to pay the amount at the end of month, he failed to place the account on HOLD to ensure you do not receive any contrary correspondence.
We also regret the insensitivity with “Reg”. Our accounts
We thank you for your payment. Should you need any further information or assistance, please do not hesitate to contact me directly.
Kind regards
GM