Account negligence

They have never been my 1st option however my Dr filled in their form on the 08/05/23 so I went there to have bloods and a urine test. I had followed their protocol as in providing them with my ID and med aid card. On the form was my icd 10 codes and I had given them an Auth no as it was from a special wellness programme. The nurse wrote it along the side of the form but I did stipulate it needs to be submitted with that Auth no. To my surprise on the 26/05/23 I received my med aid statement and there was a deduction of R3323. I contacted med aid on the 29/05/23 and was told that lancet had been paid from my day to day benefits and had not used the Auth no. I contacted lancet and was told they didn't get paid as yet and they will resubmit using the Auth no. I called med aid the next day about 3pm and still it wasn't resubmitted so I called lancet again and was told they still didn't get paid or it's not reflecting as yet but will send an email to accounts to resubmit and it takes between 4 to 5days for feedback. I called med aid today and was told it still hasn't been resubmitted and the lady there had given me a whole lot of tariff codes for them to resubmit incl they need to use the Auth no. I called lancet once again was asked a few security questions then explained my problem, gave the lady the tariff codes and the Auth no again and to my disgust was told that there is a zero balance and will resubmit with the Auth no but I will be invoiced and I must submit it with my tariff codes. By then I was furious as this was not my fault but theirs so I asked to speak to a manager but was told there is only a supervisor. I was put on hold for like 10 min(extremely unprofessional) because they could have called me back. However when she finally got back to me she just said hello and muted it for just over a minute until she cut the call. I called back shortly after that had to do the security check again and I yet again explained my problem and when asked about the manager or supervisor was told no one was avail but she will send an email for them to call me. I waited until nearly 3pm as I received no email or call from the manager or supervisor. Called lancet again only supp**** them with my ID number and refused the security questions as I was livid... Hannie told me she will send an email and I did tell her if I don't get a response by 15h30 I will be contacting hellopeter and still no one even had the courtesy to call me back or send me an email. I am really annoyed as I need my day to day funds yet through their negligence I have to pay the price. I know exactly how a Lab operates and accounts as I have worked at a lab. Hopefully I get some joy soon. Staff needs to be trained properly and not expect the client/patient do their job especially if all the details were given at the beginning.