account in arrears- hand over

REF Y***<br> <br> Good day,<br> <br> I had some test done at lancet in march 2015, and received no accounts from them after a month.<br> I was under the impression everything was paid.<br> <br> a year later Lancet is threatening to list me on ITC for non payment of account for an amount of R418.74. during which I have asked them who was the account sent as I never received anything. no contact advising there was a shortfall.<br> <br> I have requested for a manage to call me and in March sent several emails and to date no one has contacted me. several attempts after contacting the call center wanting to speak to a manager, I am always being told they are in meetings.<br> <br> lancet management in meeting all day for a month and a half?<br> <br> ridiculous and unprofessional.<br> <br> I have been informed today again they are in meeting<br> <br> I am taking it o social media as management do not care and do not have a clue on what is customers service all about.<br> how can you call me after a year to advise me there was a short fall on my account?<br> <br> the time frame is a month?<br> <br> your call center and team leaders are unprofessional and do not know what they are doing?<br> <br> why must I do your job for you????<br> <br> BH DHARAMRAJ