A FREE re-test for nearly R3000!!!

When I baby was born in September, one or two weeks later our paed told us Lancet had emailed him as one test they did was inconclusive, and they'd like to re-test which wouldbe at no cost to us (this email has been sent to the accounts department).

Alas nearly a year later we are being asked to STILL pay a nearly R3000 account and no one can explain why the evidence we sent (the email saying it would be no charge for us) is not good enough.

I am flabbergasted by this service and lack of customer service. We feel like we've been harassed by Lancet for an account we were told was going to be at no charge for nearly a year!