PZ
Phumz Z

1 reviews | Active since Nov 2023

26 Sept 2024, 08:35

*******

If there was an option to give a zero rating I would definitely do so, Lancet has given me very pathetic service and I fuming, these people are a ******* and it upsets me so much. So what happened was that I visited my gynae on the 14th of March, and she was covered by my medical aid which is Discovery, gynae directed me to go take bloods at any Lancet as it is covered on my medical aid, I go on the 22nd of March and a few weeks later I recieve a statement saying I owe Lancet,how do I owe them when Discovery pays them, I am very upser, I sent out emails, but still never got assistance,this is honestly pathetic

0
Replies (2)
Lancet
Lancet's reply27 Sept 2024, 16:03
Official
Good Day Phumz

Please note that we have escalated your query to the relevant team to investigate and address ***.

Regards
Lancet Laboratories
PZ
Phumz Z's update01 Oct 2024, 09:36
Reviewer Update
I receieved a call this morning from Melanie Assokom Bitang, very sweet lady also very patient she took me through everything and made me understand correctly what was going on with my account and she was just extremely helpful I am pleased with the service she provided me with and would qppreciate if everyone else was trained to do the same with clients