Instagram **** Business Account

I ordered a dress from Lamerie Cape Town. Yes and please take note of the name ‘Cape Town’, I was not aware however that the dress would be coming from China, I discovered this when I received my shipping number after placing my order. I ordered the dress 09/03/2025 and it only got delivered 28/03/2025, exceeding their delivery time mentioned of ‘8-12 business days’. I received the dress after the event I needed it for as I was under the impression that the dress would not take longer than a week to be delivered to me in Joburg from Cape Town. This is the place mentioned in their brand name, the ‘About Us’ page on their website mentions being based in the heart of Cape Town and taking inspiration from it. This is false advertising as their produce are from China and another reason for me returning the dress is due to its inferior quality.

The person I emailed for a return policy spent two weeks trying to convince me to keep the dress and they will only return 15% of my money. The website does not mention this but in fact says that all payments will be returned. The person I emailed for a return works under a name Luna Belle not even Lamerie Cape Town. Also important to note that after I brought up the false advertising, the website suddenly changed and mentioned that their goods are from Asia. After desperately trying to get my money back, Lamerie Cape Town only opted for the dress to be returned after I mentioned that I will report their account to Instagram, report them to the Consumer Council and post my experience on social media. They then insisted that me the disgruntled customer to pay for the return costs in Dollars, to which I continuously stated that I had no idea of any dollar transactions as I paid in Rands for a dress I was under the impression that came from Cape Town.

I felt bul**** into paying the return costs in dollars and my question about whether or not 100% of my money would be returned was not answered. Despite this I filled out their return form but was then told that 30 days had expired, even though it wasn’t, and they could not return my money.

They have purposely evaded, delayed and changed information and tactics throughout this process.

I then find out that the email that they listed under their return policy is for a different company. So after all of this hassle they listed a false email and every other email that I have found on their page has not been responded to.

Complete and total ****mers !